Clickbank's BBB Grade is D

Posted by Christopher on February 04 2009

I just had to laugh when I saw this. I was doing some work on the Conduit Method and for whatever reason I ended up on the BBB site and ran a search on Clickbank. There's actually two Clickbank companies; one registered in Idaho and one in Illinois. Idaho is the obvious one this site is about, even though both are the same company.

Here's the link. I'm not sure if it works since I had to search. You can do the search yourself by going to http://search.bbb.org and search Clickbank.

Here's a screen of it, saved for ever!



I thought there was some good information on this page to post, so it doesn't disappear down the memory hole.

Business Contact and Profile

Name: Click Bank
Phone: (208) 345-4245
Fax: (208) 342-0078
Address: 917 Lusk St., Suite 200
Boise, ID 83706
Website: http://www.clickbank.com
Original Business Start Date: July 1997
Principal: Mr. Bob King, CEO
Customer Contact: Mr. Luke Walton, Senior Customer Service Rep - (208) 345-4245
Email Address:
TOB Classification: Internet Shopping Services
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Keynetics, Inc. Click Sales Inc. Paytrack, Draft Cash, Kount

Additional Phone Numbers
Tel: (208) 342-3934
Tel: (208) 489-3300

These complaints concerned :
9 regarding Issue Not Defined

38 regarding Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.


2 - Advertisement did not disclose all conditions required to take advantage of an offer
3 - Advertisement misrepresented a product
3 - Advertisement misrepresented a service
1 - Bait & switch advertisement
1 - False or unsubstantiated claims in advertisement
28 - None of the Above - Advertising Complaint Issue
23 regarding Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.


5 - Failure to correct billing errors
1 - Failure to substantiate charges
11 - None of the Above - Credit, Billing or Collection Complaint Issue
2 - Unauthorized bank debits
4 - Unauthorized credit card charges
4 regarding Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.


2 - Failure to honor a contract or agreement
2 - None of the Above - Contract Complaint Issue
10 regarding Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.


4 - Failure to provide promised assistance or support for products or services
4 - Failure to respond to phone calls or written requests for assistance or support
2 - None of the Above - Customer Service Complaint Issue
19 regarding Delivery Issues
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.


4 - Non-delivery of products
1 - Non-delivery of services
14 - None of the Above - Delivery Complaint Issue
3 regarding Guarantee or Warranty Issues
BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.


2 - Failure to honor money-back guarantees
1 - None of the Above - Guarantee or Warranty Complaint Issue
14 regarding Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.


3 - Defective, damaged, or incorrect product received
11 - None of the Above - Product Quality Complaint Issue
131 regarding Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.


25 - Failure to honor promised refunds, exchanges, or credit
15 - Failure to honor refund, exchange or credit policies
40 - None of the Above - Refund or Exchange Complaint Issue
15 regarding Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.


4 - None of the Above - Sales Complaint Issue
6 - Sales presentation misrepresented the product
3 - Sales presentation misrepresented the service
2 - Sales presentation used dishonest sales practices
25 regarding Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

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Comments:

Dan @ February 04 2009

I always wondered what the Better Business Bureau had to say about Clickbank - cool info! Did you see this today on the Warriorforum? A Clickbank publisher sees someone getting a refund very quickly and contacts them to see why they refunded. Turned out that Clickbank charged them TWICE for the product, so the guy sought a refund for the second billing. He didn't want the entire thing refunded because he actually liked the product and wanted to keep it. He just wanted the erroneous double billing charge removed from his credit card. Guess what! The publisher's account only said he made ONE sale, not two - and when the customer refunded the double billing, the publisher now received NO money for the one true sale. Clickbank is totally caught here shaving the guy's commission. Pretty sneaky - double bill the customer, refund them once (not twice) and keep the extra commission for themselves! http://www.warriorforum.com/main-internet-marketing-discussion-forum/52905-interesting-clickbank-problem.html

Christopher @ February 04 2009

Thanks for pointing out the WF post. I didn't get a chance to browse that yet today. It doesn't surprise me one bit that they're shaving, based on my results. The sales that show up on my account must only be ones that have been double billed. lol

Sara @ March 09 2009

Hello, have seen them bill he customers card twice a few times. One time it was 3 hrs apart. So I contacted the customer and asked if he purchased the product at a different time thinking the first sale didn't go through. He replied a few days later and told me he was charged for the same product 4 different times that same day. He was very pissed of and said he was getting a refund and going to report the transactions as fraud. Clickbank is doing some bogus scamming practices and they need to be dealt with.